Privacy Policy
This Privacy Policy explains how Privi, operated by Kata Creativ (CV. DIGITAL MEDIA BALI) (“Privi”, “we”, “our”, or “us”), collects, uses, stores, shares, and protects personal data when users register, join merchants, access digital loyalty services, or use any related features provided through Privi.
By creating an account or using Privi, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you register or use Privi, we may collect the following information:
- Full name
- Email address
- Phone number / WhatsApp number
- Username or account identifier
- Merchant membership information
- Loyalty activity, membership status, points, rewards, vouchers, or transaction-related membership records
- Communication preferences
- Device, browser, IP address, and usage data
- Any other information you voluntarily submit through Privi
We do not intentionally collect sensitive personal data unless it is required for a specific feature and you have provided valid consent.
2. How We Use Your Information
We may use your personal data for the following purposes:
- To create and manage your Privi account
- To register you as a member of the merchant you choose to join
- To transfer your registration data to the merchant you join
- To store your membership data in the Privi database
- To provide loyalty, membership, voucher, reward, or merchant-related features
- To send OTP, account verification, security alerts, and important service updates
- To send promotional emails, WhatsApp messages, offers, merchant updates, or Privi related information
- To improve Privi services, user experience, and application performance
- To prevent misuse, fraud, unauthorized access, or security incidents
- To comply with applicable laws and legal obligations
3. Sharing Data with Merchants
When you register or join a merchant through Privi, you agree that your personal data may be shared with that specific merchant.
The merchant may use your information to:
- Manage your membership with that merchant
- Send updates related to your membership
- Send promotions, campaigns, offers, vouchers, or loyalty information
- Contact you through email, WhatsApp, phone, or other communication channels
- Provide customer support related to your membership
Privi only shares your data with merchants that you choose to register with or join. We do not sell your personal data to unrelated third parties.
4. Marketing and Communication Consent
By registering with Privi and joining a merchant, you agree that Privi and the merchant you joined may contact you through email, WhatsApp, phone, SMS, or other digital channels for:
- OTP and verification messages
- Account and security notifications
- Membership updates
- Loyalty program updates
- Merchant promotions
- Privi promotions
- Feature updates
- Other information related to Privi or the merchant you joined
You may opt out from promotional communications by contacting us at support@privime.id or by following the unsubscribe or opt-out instructions provided in the message, if available.
Please note that even if you opt out from marketing messages, we may still send important transactional messages such as OTP, security alerts, account notices, or service-related notifications.
5. Legal Basis for Processing
We process your personal data based on one or more of the following grounds:
- Your consent
- The need to provide Privi services to you
- The need to register and manage your membership with merchants
- Our legitimate interest in maintaining, securing, and improving Privi
- Compliance with applicable legal obligations
6. Data Storage and Security
Your personal data may be stored in Privi’s database, hosting environment, cloud storage, or third-party systems used to operate the service.
We apply reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure.
However, no digital system is completely secure. You are responsible for keeping your login details confidential and for notifying us if you suspect unauthorized access to your account.
7. Data Retention
We keep your personal data for as long as your Privi account remains active or as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, or protect our legitimate interests.
If you request account deletion, we will delete or anonymize your personal data from our active systems unless retention is required by applicable law or necessary for legitimate legal, security, or dispute-resolution purposes.
8. Account Closure and Data Deletion
You may request to close your account or fully delete your personal data by sending a request to:
After receiving your request, we will take reasonable steps to:
- Verify your identity
- Close your Privi account
- Delete or anonymize your personal data from Privi active systems
- Notify or instruct merchants you previously joined through Privi to delete your personal data from their records, unless they are legally required to retain it
- Stop promotional communications where applicable
Please note that deletion from backup systems may require additional time, but your data will not be actively used after your deletion request has been processed.
9. User Rights
Subject to applicable laws, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your personal data
- Withdraw consent for certain processing activities
- Object to or restrict certain processing activities
- Request information about how your data is processed
- Request account closure
To exercise your rights, please contact us at support@privime.id.
10. Third-Party Services
Privi may use third-party service providers such as hosting providers, email providers, WhatsApp or messaging providers, analytics tools, security tools, or other technology partners.
These providers may process personal data only as necessary to support the operation of Privi.
11. Merchant Responsibility
Each merchant is responsible for how they use, store, and manage the personal data they receive through Privi.
We encourage merchants to process personal data only for legitimate membership, loyalty, communication, and promotional purposes related to the user’s membership.
If you have questions about how a specific merchant uses your data, you may contact that merchant directly or contact Privi at support@privime.id.
12. Children’s Privacy
Privi is not intended for children under the age required by applicable law. If we become aware that a child has provided personal data without appropriate parental or guardian consent, we may delete the account and related data.
13. Data Transfer
Your personal data may be stored or processed in Indonesia or in other countries where our service providers operate. Where required, we will take reasonable steps to ensure that your personal data remains protected according to applicable data protection standards.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on Privi with the updated “Last Updated” date.
Your continued use of Privi after changes are published means you acknowledge the updated Privacy Policy.
15. Contact Us
For questions, account deletion, data access, correction, or privacy-related requests, please contact:
Privi Support
Email: support@privime.id
Operator: Privi / Kata Creativ - CV. DIGITAL MEDIA BALI
Address: Taman Penta Jimbaran Blok A no 5 - Jimbaran, Bali